POSITION Online Support

Online Support

Vmedia India is hiring high quality candidates for Online Support service positions in our expanding Call Centre. Online Support Agents are responsible for selling VMedia services, a growing company offering innovative TV, Internet and Home Phone services in the Canadian market as well as handling a range of customer service and account issues. Candidates must have excellent English language skills – written as well as oral, good sales capabilities, as well as a strong customer service mindset.

Role Overview

  • Responsible for selling VMedia TV, Internet and Home Phone services and equipment to Canadian consumers responding primarily through an inbound chat or email
  • Demonstrates good judgment in analyzing information to make professional recommendations to customers for services
  • Looks at all customer interactions as opportunities to promote VMedia, ensure a positive brand experience and to build the customer relationship 
  • Responsive to customer’s questions and inquiries about their VMedia account and service and addresses issues in a timely manner
  • Ability to deal with customer issues, negotiations and objections in a professional manner
  • Ability to work well in a team and with individuals in other functional areas.
  • Can handle a quick pace environment
  • Non business hour flexibility may be required.

Qualifications and Requirements

  • Graduates with 1-2+ years of relevant work experience. Prior customer service/sales experience especially at least 12 months working in an international call center would be considered an advantage.
  • Excellent English language skills (oral and written) and telephone etiquette skills.
  • Very good customer service, communication and selling skills.
  • Personable, courteous and professional manner with a strong focus on delivering excellence in customer service.
  • Prior experience working in the Canadian or US market would be an asset.
  • Awareness and general understanding of IPTV, Internet and VOIP phone services helpful.

The Opportunity

Our Online Support Agents are responsible for selling VMedia’s services to Canadian consumers and handling account inquiries, ensuring a positive customer experience and a successful ongoing customer relationship. Online Support Agents are a very important part of driving the growth of our business and the VMedia brand in Canada. This position offers an excellent opportunity to work for an dynamic, exciting company, in a merit - based environment, to advance your career.